How It Works
We will sort and count your coupons. Invoices are then sent to all the Manufacturer(s).
RETAILER:
Place your coupons in a box, envelope, or other shipping container. Use CCRC's postage-paid label provided once you are accepted as a client. Follow these guidelines:
- Review your coupons before sending them to us.
- DO NOT submit store receipts, Bottle Caps, or your "in-ad" store coupons.
- Processing Fees are charged for these unredeemable non-coupons to be handled.
- Manufacturers DO NOT accept expired coupons.
- To avoid expired coupons send your coupon shipments in OFTEN.
- Remember, no coupon submission is too small.
COUPON CHARGEBACKS by Manufacturers:
If you receive a chargeback, call the manufacturers to seek payment for your coupons. The manufacturer's phone numbers can be found next to each chargeback on the Chargeback Detail Report. Please note you must make phone calls to the manufacturer for coupons to be cleared and payment made. Manufacturers retain their right to not pay until they hear directly from the grocery store.
Here are a few pointers to help minimize chargebacks:
- CALL ON EVERY CHARGEBACK YOU RECEIVE, NO MATTER HOW SMALL THE DOLLAR AMOUNT.
- Send in proof of purchase, a questionnaire, or whatever the manufacturer requests.
- If you do not respond to the manufacturer's requests then future coupons may be denied payment, which can lead to deductions from future coupon submissions.
Thank you for inquiring about CCRC.
Please call us if you have additional questions.
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